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The contents of the latest issue of:

Journal of Electronic Commerce in Organizations (JECO)
Official Publication of the Information Resources Management Association
Volume 6, Issue 4, October-December 2008
Published: Quarterly in Print and Electronically
ISSN: 1539-2937 EISSN: 1539-2929
Published by IGI Publishing, Hershey - New York, USA
www.igi-global.com/jeco

Editor-in-Chief: Mehdi Khosrow-Pour
Information Resources Management Association, USA

PAPER ONE:

Electronic Commerce and Business-to-Consumer (B2C) Relations

Stephen Burgess, Victoria University, Australia
Stan Karanasios, Victoria University, Australia

This article discusses some of the recent trends in relation the role
that electronic commerce can play in business-to-consumer (B2C)
relations, including the importance of understanding the behaviour of
online customers and the role that e-commerce can play in managing
customer relationships online. The article serves as an introduction
to this special edition of the journal, which examined the use of
electronic commerce in dealings with consumers.

To obtain a copy of the entire article, click on the link below.
http://www.igi-global.com/articles/details.asp?id=8362

PAPER TWO:

Designing Reputation and Trust Management Systems

Roman Beck, Johann Wolfgang Goethe University, Germany
Jochen Frank, Johann Wolfgang Goethe University, Germany

This article analyzes the handling of customer complaints after
shipping ordered goods by applying automated reputation and trust
accounts as decision support. Customer complaints are cost intensive
and difficult to standardize. A game theory based analysis of the
process yields insights into unfavorable interactions between both
business partners. Trust and reputation mechanisms have been found
useful in addressing these types of interactions. A reputation and
trust management system (RTMS) is proposed based on design theory
guidelines as an IS artifact to prevent customers from issuing false
complaints. A generic simulation setting for analysis of the
mechanism is presented to evaluate the applicability of the RTMS.

To obtain a copy of the entire article, click on the link below.
http://www.igi-global.com/articles/details.asp?id=8363

PAPER THREE:

The Impact of E-Commerce Customer Relationship Management in
Business-to-Consumer E-Commerce

Pauline Ratnasingam, University of Central Missouri, USA

The growth of business-to-consumer (B2C) e-commerce has gained a lot
of attention among SMEs. Most B2C firms are turning their attention
on how to retain new customers and are left in a situation to compete
with larger firms. This article examines the impact of E-Commerce
Customer Relationship Management (ECCRM) in a small business firm
that engages in B2C e-commerce. Drawing upon the theories of customer
relationship management, e-commerce, trust and loyalty, the authors
develop an integrated framework of ECCRM model to illustrate the
impact of the hard and soft factors that reflect the level of
transactional and relational components of communication thereby
impacting the customers shopping time lifecycle experiences. The
authors develop a number of hypotheses to facilitate testing of the
framework via an exploratory case study. The authors then discuss the
findings of the integrated framework leading to theoretical and
practical implications of this study and directions for future research.

To obtain a copy of the entire article, click on the link below.
http://www.igi-global.com/articles/details.asp?id=8364

PAPER FOUR:

Adding Value to SMEs in the Courier Industry by Adopting a Web-Based
Service Delivery Model

Paul Darbyshire, Victoria University, Australia

This article discusses how to design a framework for a Web system
that is intended for linking small and medium transport companies
with their customers. The unique aspects of the framework are
two-fold. The framework utilizes Web services, which means that it
can be applied to existing software and hardware environments. This
reduces the need for specialized integration and development, the
cost of which becomes a further barrier to SMEs in adding value to
customers through existing systems. The framework is additionally
designed to link both communities of SMEs and customers in a
fledgling digital ecosystem arrangement. Such arrangements offer
inherent added value to both types of participants.

To obtain a copy of the entire article, click on the link below.
http://www.igi-global.com/articles/details.asp?id=8365

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For full copies of the above articles, check for this issue of the
Journal of Electronic Commerce in Organizations (JECO) in your
institution's library. This journal is also included in the IGI
Global aggregated "InfoSci-Journals" database:
<file:///../../Issue%203%20July-September/www.infosci-journals.com>www.infosci-journals.com.
If your library is not currently subscribed to this journal, please
recommend a JECO subscription or "InfoSci-Journals" to your librarian.
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CALL FOR PAPERS

Mission of JECO:

The Journal of Electronic Commerce in Organizations (JECO) provides
comprehensive coverage and understanding of the social, cultural,
organizational, human, and cognitive impacts of EC technologies and
advances on organizations around the world. These impacts include
those of EC on consumer behavior as well as on organizational
behavior, development, and management in organizations. This journal
broadens the overall body of knowledge regarding the human aspects of
EC technologies and utilization in modern organizations, assisting
researchers and practitioners to devise more effective systems for
managing the human side of EC in contemporary organizations.

Coverage of JECO:

E-commerce and Cultural Issues
E-commerce and Customer Behavior
E-commerce and Customer Relationships
E-commerce and Employee Ethical Issues
E-commerce and Human Resource Management
E-commerce and National Work Force
E-commerce and Organizational Behavior
E-commerce and Organizational Development
E-commerce and Organizational Learning
E-commerce and Political Issues
E-commerce Management and Leadership
E-commerce Strategic Management
E-commerce Stress and Strain Impacts
E-commerce Technologies and the Workplace

Interested authors should consult the journal's manuscript submission
guidelines at www.igi-global.com/jeco

All inquiries and submissions should be sent to:
Editor-in-Chief: Mehdi Khosrow-Pour at jeco@igi-global.com