Facts
| City: | San Francisco |
| Country: | United States |
| Period: | September 6-7, 2008 |
Updates
4 Places left ... ITSMF-USA 3rd Annual Academic Forum
Dear Colleague,
We are pleased to invite you to the 3rd Annual itSMF-USA Academic Forum.
itSMF's academic forum seeks to help North American universities and
colleges to understand how service management might fit in their
curricula. This year's forum is Saturday-Sunday, September 6-7, in San
Francisco with free attendance at Sunday-Monday events of the itSMF-USA
Forum, the sponsoring practitioner conference. Highlights of this year's
event include:
Keynote by Dr.George Westerman, MIT, "Turning Business Threats Into
Competitive Advantage."
Keynote by David Cannon, President of itSMF-USA: A Vision for IT
** 1/2 day introduction to IT Service Management concepts for those new to
ITSM by two nationally acclaimed industry instructors
Update on research and research opportunities
** Focus of the 2008 forum is on curriculum development, with how-to
presentations for servitizing courses such as systems analysis and design,
Intro to IT, and the IT capstone.
** Opportunities to meet itSMF-USA Executive Council members and business
executives who can help your university develop ITSM content and programs,
establish ties to local itSMF groups, and more.
** Two free nights in the hotel (Friday/Saturday) and meals for the
academic forum events.
The 30 openings are assigned on a first-come, first-served basis. Please
contact John Beachboard, Idaho State University at beach@isu.edu AND Sue
Conger, University of Dallas, at sconger@gsm.udallas.edu to reserve your
spot. RSVPs must be received no later than July 10; a credit card will
be required to reserve the hotel room (some time in July/August). No
shows will be charged if they do not cancel the hotel. This message will
go on ISWORLD June 16 so reserve your spot now!
IT Service Management is the servitization of IT operations, creating
processes to manage areas such as help desk, incident and problem
management, and availability, capacity, and continuity management. Taking
a process view, the goal of service management is alignment of all IT
organizations, especially IT Operations, with business strategy
objectives. A key framework embraced in the service management community
is the IT Infrastructure Library (ITIL), a set of best practices embodied
in ISO/IEC 20000.
The best practice processes and principles that are part of ITIL, relate
to Service Management, Service Delivery, Applications Management, Security
Management etc. are very much in-line with the teaching objectives of MIS
departments. Despite this, however, the level of understanding and
interest of ITIL in academia, both on the research and teaching
dimensions, significantly lags the interest in industry. A survey by
Conger, Venkataraman, Hernandez, and Probst in 2007 shows about 15,000
ITSM jobs created per year in the U.S. alone.
In an attempt to bridge this awareness gap, the IT Service Management
Forum (itSMF), a not-for-profit organization dedicated to IT service
management, is sponsoring the third itSMF Academic Forum on IT service
management (ITSM). The objective is to bring together leading
practitioners from industry and forward-thinking academics for an exchange
of ideas and to determine how the itSMF may most effectively support
higher education in related research and in incorporating appropriate
principles in their curricula. We hope to see you in San Francisco!
Sue Conger and John Beachboard
Associate Professor, Associate Professor,
Director IT and IT Service Idaho State University
Management Programs beach@isu.edu
University of Dallas
sconger@aol.com