Facts
| City: | San Francisco |
| Country: | United States |
| Period: | September 6-7, 2008 |
Updates
Invitation to 3rd Annual itSMF-USA Academic Forum 9/6-7
Dear Colleague,
We are pleased to invite you to the 3rd Annual itSMF-USA Academic Forum. itSMF's academic forum seeks to help North American universities and colleges to understand how service management might fit in their curricula. This year's forum is Saturday-Sunday, September 6-7, in San Francisco with free attendance at Sunday-Monday events of the itSMF-USA Forum, the sponsoring practitioner conference. Highlights of this year's event include:
Keynote by Dr.George Westerman, MIT, "Turning Business Threats Into Competitive Advantage."
Keynote by David Cannon, President of itSMF-USA: A Vision for IT Service Management
** 1/2 day introduction to IT Service Management concepts for those new to ITSM by two nationally acclaimed industry instructors
Update on research and research opportunities
Focus of the 2008 forum is on curriculum development, with how-to presentations for servitizing courses such as systems analysis and design, Intro to IT, and the IT capstone.
Opportunities to meet itSMF-USA Executive Council members and business executives who can help your university develop ITSM content and programs, establish ties to local itSMF groups, and more.
Two free nights in the hotel (Friday/Saturday) and meals for the academic forum events.
The 30 openings are assigned on a first-come, first-served basis. Please contact John Beachboard, Idaho State University at beach@isu.edu AND Sue Conger, University of Dallas, at sconger@gsm.udallas.edu to reserve your spot. RSVPs must be received no later than July 10; a credit card will be required to reserve the hotel room (some time in July/August). No shows will be charged if they do not cancel the hotel. This message will go on ISWORLD June 16 so reserve your spot now!
IT Service Management is the servitization of IT operations, creating processes to manage areas such as help desk, incident and problem management, and availability, capacity, and continuity management. Taking a process view, the goal of service management is alignment of all IT organizations, especially IT Operations, with business strategy objectives. A key framework embraced in the service management community is the IT Infrastructure Library (ITIL), a set of best practices embodied in ISO/IEC 20000.
The best practice processes and principles that are part of ITIL, relate to Service Management, Service Delivery, Applications Management, Security Management etc. are very much in-line with the teaching objectives of MIS departments. Despite this, however, the level of understanding and interest of ITIL in academia, both on the research and teaching dimensions, significantly lags the interest in industry. A survey by Conger, Venkataraman, Hernandez, and Probst in 2007 shows about 15,000 ITSM jobs created per year in the U.S. alone.
In an attempt to bridge this awareness gap, the IT Service Management Forum (itSMF), a not-for-profit organization dedicated to IT service management, is sponsoring the third itSMF Academic Forum on IT service management (ITSM). The objective is to bring together leading practitioners from industry and forward-thinking academics for an exchange of ideas and to determine how the itSMF may most effectively support higher education in related research and in incorporating appropriate principles in their curricula. We hope to see you in San Francisco!
Sue Conger and John Beachboard
Associate Professor, Associate Professor,
Director IT and IT Service Idaho State University
Management Programs Beach@isu.edu
University of Dallas
sconger@aol.com