Leave a comment

The contents of the latest issue of:
International Journal of Information Systems in the Service Sector
(IJISSS)
Official Publication of the Information Resources Management Association
Volume 1, Issue 2, April-June 2009
Published: Quarterly in Print and Electronically
ISSN: 1935-5688 EISSN: 1935-5696
Published by IGI Publishing, Hershey-New York, USA
www.igi-global.com/ijisss

Special Issue: The Engineering, Management, and Philosophy of
Service-Oriented Information Systems

GUEST EDITORIAL PREFACE:
Manuel Mora, Autonomous University of Aguascalientes, Mexico
Claudio Pinhanez, T.J. Watson IBM Research Center, USA
Rory O'Connor, Dublin City University, Ireland
Brain Blake, Georgetown University, USA

The main objective of this issue is to collect and disseminate
high-quality and relevant scientific knowledge and professionals'
experience for helping to underpin the engineering, management, and
philosophy of service-oriented information systems (SOIS). The articles in
this issue are based on rigorous theoretical or empirical research
approaches that study the technical, behavioral, economical, managerial,
and philosophical issues involved in the development, utilization, or
evaluation of information systems and IT under the emergent paradigm of
service science, management, and engineering (SSME) (Chesbrough and
Sphorer, 2006).

PAPER ONE:
A Survey of Development Methods for Semantic Web Service Systems
Terje Wahl, Norwegian University of Science and Technology, Norway
Guttorm Sindre, Norwegian University of Science and Technology, Norway

In this article, Semantic Web services (SWS) hold the promise of enabling
dynamic discovery of candidate Web services fitting a particular specified
need. This study addresses impacts that Semantic Web services will have
on software and systems engineering methods. This article surveys the
state-of-the-art methods specifically tailored for the engineering of SWS
systems, looking at development methods trying to cover the entire
lifecycle as well as methods covering only one or two phases. Some of the
surveyed methods are meant to deal with semantics while others are for the
engineering of service-oriented systems.

To obtain a copy of the entire article, click on the link below.
http://www.infosci-on-demand.com/content/details.asp?ID=29520

PAPER TWO:
A Service Science Perspective on Human-Computer Interface Issues of Online
Services Applications
Claudio Pinhanez, IBM T.J. Watson Research Center, USA

The application proposes a framework for online service applications based
on service science which identifies and enables a better understanding of
the different issues faced by online service designers, engineers, and
delivery personnel. The application of the service science framework is
made possible by carefully distinguishing online service applications not
only from traditional personal software applications but also from online
information applications. To demonstrate the utility of the framework, the
author considers the six basic characteristics of services as
traditionally defined in service science and derives from these
characteristics a list of fifteen different issues that are highly
important for the design and evaluation of the human-computer interface of
online services.

To obtain a copy of the entire article, click on the link below.
http://www.infosci-on-demand.com/content/details.asp?ID=29521

PAPER THREE:
Toward an Integrated Conceptualization of the Service and Service System
Concepts: A Systems Approach
Manuel Mora, Autonomous University of Aguascalientes, Mexico
Mahesh S. Raisinghani, TWU School of Management, USA
Rory O'Connor, Dublin City University, Ireland
Ovsei Gelman, CCADET, Universidad Nacional Autónoma de México, México

In this article, the authors review and synthesize key studies in
knowledge streams to design a framework to characterize both concepts
under a system view and harmonized definitions (e.g. identification of
shared and essential properties) for fundamental concepts. The main
contribution is scholastic, but the authors propose that conceptual
artifacts can be further used to elaborate standardized definition for the
IT service and IT service system constructs as well as analysis tools for
describing real service systems.

To obtain a copy of the entire article, click on the link below.
http://www.infosci-on-demand.com/content/details.asp?ID=29522

PAPER FOUR:
Information Technology Service Management and Opportunities for
Information Systems Curricula
Sue Conger, University of Dallas, USA
This article discusses how information systems (IS) programs have taught
two of the three areas of information technology (IT) management: strategy
and management and applications development. Academic programs have
ignored the third area: IT operations. IT operations management has become
increasingly important. Along with the shift of management focus to IT
operations, standards such as the IT infrastructure library (ITIL) have
been adopted by businesses to guide the development of processes for IT
operations that facilitate evolution to IT service management. This shift
to servitizing IT management, creates an opportunity for IS programs to
align with business practices by offering programs on IT service
management. Several methods of incorporating ITSM material into
educational programs are explored.

To obtain a copy of the entire article, click on the link below.
http://www.infosci-on-demand.com/content/details.asp?ID=29523

PAPER FIVE:
IT Service Departments Struggle to Adopt a Service-Oriented Philosophy
Aileen Cater-Steel, University of Southern Queensland, Australia

Many IT service departments are adopting IT service management best
practice frameworks such as the IT infrastructure library (ITIL) to
improve the quality of service to customers. This article reports on
recent surveys and case studies of organizations which have embarked on IT
service management improvement. It highlights specific difficulties
experienced by organizations. Six factors were found to be critical in
achieving an effective service-oriented philosophy. Also discussed in this
article are emergent IT service frameworks such as ISO/IEC 20000 and CMMI®
for service delivery.

To obtain a copy of the entire article, click on the link below.
http://www.infosci-on-demand.com/content/details.asp?ID=29524

*****************************************************
For full copies of the above articles, check for this issue of the
International Journal of Information Systems and in the Service Sector
(IJISSS) in your institution's library. This journal is also included in
the IGI Global aggregated "InfoSci-Journals" database:
www.infosci-journals.com.
.
*****************************************************
CALL FOR PAPERS

Mission of IJISSS:
The International Journal of Information Systems in the Service Sector
(IJISSS) provides a significant channel for practitioners and researchers
(from both public and private areas of the service sector), software
developers, and vendors to contribute and circulate ground-breaking work
and shape future directions for research. IJISSS assists industrial
professionals in applying various advanced information technologies. It
explains the relationship between the advancement of the service sector
and the evolution of information systems.

Coverage of IJISSS:
Business services
Creative problem solving
Customer value and customer relationship management
Data warehousing and mining in services
Decision making under uncertainty
Decision-support systems
Economic analysis and organizational behavior
E-business in service industries
Forecasting, planning, scheduling, and control
Green service and sustainability
Hospitality and tourism information systems
Information technology in services
Knowledge management
Logistics network configuration
Matching supply with demand
Multiple-objective decision making
Optimization of service systems
Performance measures and quality control
Public service management
Revenue and risk management
Self-service systems
Service business models
Service information systems
Service oriented architecture
Service oriented computing
Service practice, productivity, and innovation
Service systems simulation
Solid or soft modeling and analysis
Strategic information systems and strategic alliances
Supplier relationship management
System analysis of service industry
Web services

Interested authors should consult the journal's manuscript submission
guidelines at www.igi-global.com/ijisss.

All inquiries and submissions should be sent to:
Editor-in-Chief: John Wang at journalswang@gmail.com